If you are not satisfied with a product you have purchased, we will gladly give you a full refund or exchange the product(s) if you return it to us in its original condition (including all packaging, accessories and manuals) within 14 days after you receive it. Your invoice is required for returns. Used items will not be accepted for return or refund. If any packaging, manuals, accessories or other items are missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable, except if we have shipped the wrong item to you or if the item is defective.
You must notify us immediately if items received are defective or damaged. These items may be returned to us within 14 days for a full refund or exchange for the same product. Used items will not be accepted for return or refund. Freight charges to return goods to us are your responsibility unless the item was shipped to you in error. Different products have different warranties depending on the supplier. Please contact us to verify warranties prior to purchasing or contact the supplier. If you suspect a defect in your new product, please contact us here or call 07 3890 4343.